CRM module
Service
Resolve customer issues fast and measure it. Log tickets from email, phone, WhatsApp and portal, route them to the right team, and track SLAs and satisfaction.
ServiceReal-time
AI5 tickets are about to breach SLA in the next 2 hours.
Ticketing● Live
SLA tracking● Live
Knowledge base● Live
Key features
What you get with Service
Ticketing
Omnichannel ticket capture with auto-assignment.
SLA tracking
Response and resolution timers with escalation.
Knowledge base
Self-service articles for customers and agents.
CSAT surveys
Automatic satisfaction surveys on closure.
Popular with
AI built in
Insights, not just records.
DXB Digital Hub AI watches your service data and surfaces what matters, in plain language, before you have to go looking.
AI insightjust now
AI5 tickets are about to breach SLA in the next 2 hours.
Suggested action readyReview
How it works
Capture. Automate. Act.
01
Capture
Data enters once, from forms, devices, imports or integrations.
02
Automate
Rules and AI handle matching, approvals and routine postings.
03
Act
Real-time dashboards and AI alerts show what needs attention in Service.
See Service with your own data
Book a free demo and we'll configure it around your workflows.